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Expense Management - Receipt Upload

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Posted on by SU-22040800-0

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Hi all

I'm uploading a receipt into the Expense Management module, and for some reason the system's OCR is not 'reading' anything on the image:

Any idea what I might be missing in the setup(s) ?

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BillurSamdancioglu 20,721 Most Valuable Professional on at

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I think it is the difference between . and , in decimals.

Not sure if there is any that kind of a setup.

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SU-22040800-0 2,487 on at

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Thanks for the suggestion, Billur, but that didn't solve the problem unfortunately.. I tested it with a receipt with a , decimal separator.

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CU03060927-0 4 on at

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Hello, this might be a bit late, but replying in case anyone wants to know going forward. I had the same issue, however there is a report job you can run that actually scans the uploaded image. Its the Configure receipt capture asynchronous process, preferably you might do this job right after transactions has been imported from creditcard and put that in the process map, so employees knows that the receipts will be "scanned" after the transactions are imported or something similar.

This report helped me atleast!

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LyLy 27 on at

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Hi there,

I’m experiencing the same issue. Have you been able to resolve it, or does anyone in the community have a solution?

I have also configured the Expense Management parameters and enabled the relevant features in Feature Management, as shown in the images below.

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André Arnaud de Cal... 304,305 Super User 2026 Season 1 on at

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Hi LyLy,

Do you have a suggested answer or a question? It seems like a question, but you marked two tick boxes below the text editor, which now results in your reply marked as a suggested answer, which is not the case. I wonder if you created your reply using AI tools? your post looks human to me.

What other configuration do you have for the receipt capturing?

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Devanshi shah 21 on at

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I faced a similar issue earlier, and resolving it required verifying a few configurations.

Path:
Expense management → Setup → General → Expense management parameters → Automatic receipt capture

After updating the URL, make sure to run the Configure receipt capture (asynchronous) process. Once this is completed, clear the cache for the affected user—whether they are using the desktop or mobile app—and try again.

The OCR service should then correctly capture details such as:

Transaction date

Transaction amount

Merchant

Currency

Other receipt‑based information

Hope this helps!

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