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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Expense Management - R...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Expense Management - Receipt Upload

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Posted on by SU-22040800-0 2,461

Hi all

I'm uploading a receipt into the Expense Management module, and for some reason the system's OCR is not 'reading' anything on the image:

pastedimage1663843000251v1.png

Any idea what I might be missing in the setup(s) ?

I have the same question (0)
  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 20,516 Most Valuable Professional on at

    I think it is the difference between . and , in decimals.

    Not sure if there is any that kind of a setup.

  • SU-22040800-0 Profile Picture
    SU-22040800-0 2,461 on at

    Thanks for the suggestion, Billur, but that didn't solve the problem unfortunately.. I tested it with a receipt with a , decimal separator.

  • CU03060927-0 Profile Picture
    CU03060927-0 4 on at
    Hello, this might be a bit late, but replying in case anyone wants to know going forward. I had the same issue, however there is a report job you can run that actually scans the uploaded image. Its the Configure receipt capture asynchronous process, preferably you might do this job right after transactions has been imported from creditcard and put that in the process map, so employees knows that the receipts will be "scanned" after the transactions are imported or something similar. 

    This report helped me atleast! 
     

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