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Customer experience | Sales, Customer Insights,...
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Question numbers

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Posted on by 5

When viewing question responses from Customer Voice in CRM, the question numbers are not visible.  Only the question text.   I am not seeing a field that stores this.   How is it possible to identify what was question #1,#2,#3, etc...?

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  • BD-16021345-0 Profile Picture
    5 on at

    You can sort the questions based on the msfp_sequence column from the msfp_question table. This will give you the sequence in which the questions appear in your Customer Voice form.

  • thebruuu Profile Picture
    422 on at

    IS D.Koning talking about the CDS/Dataverse or is he talking about looking at survey reponse in CRM?

  • D. Koning Profile Picture
    5 on at

    Thanks.  Did pull in the the msfp_sequence value and it showing values that do not sync with the question number.  For instance it shows a value of '600' for question 1, '625' for question 2 and '634' for question 3.   Not sure why.

  • D. Koning Profile Picture
    5 on at

    Yes, referring to survey responses in CRM and the ability to pull in question # into CRM.

  • JessonCoock Profile Picture
    26 on at

    Customer Voice doesn’t store question numbers directly in CRM. To track them, you could manually add a prefix like “Q1” to the question text or create a custom field in CRM to store the question order.

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