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Service | Customer Service, Contact Center, Fie...
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Create a view with user status

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Hi,
Does anyone know if we can create a view which lists our team members and their statuses (available, away, busy etc.)?

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Create a view with user status

    Hi Martin,

    Unfortunately, you can‘t show user status in the 'User' view directly, It seems that currently you can only see the corresponding status in the user lookup field.

    Maybe you can create one custom table, then build N:1 relationship with 'User' table

    pastedimage1670982255597v2.png

    Add the user lookup field on the custom table form, then you can create custom records for all users, and populate each user in the lookup field of the custom table.

    pastedimage1670981827254v1.png

    Add the user lookup to the view:

    pastedimage1670925520102v1.png

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