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Cant delete posted sales invoice

Posted on by 19
Hello everyone,
 
I have a case with empty postes sales invoices so i should delete it. Action for delete is not active beside correct setup on sales &receivabels setup (allow document deletion....)?
 
 
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  • NikolaM Profile Picture
    NikolaM 19 on at
    Cant delete posted sales invoice
    Hello @ZHU
     
    We have super permission. Im not sure which type of permission you think?
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 64,086 Super User on at
    Cant delete posted sales invoice
    Is it a permission issue? Your ID does not have the delete permission for this table?
     
     
    Thanks
    ZHU
  • Suggested answer
    NikolaM Profile Picture
    NikolaM 19 on at
    Cant delete posted sales invoice
    Hello @Tarik Jerkovic. We are on Saas enviorement, all of us has super permissions. Currently on veesion 24.1.18927.19282.
     
    Also we already printed this document, but still, delete action is inactive.
  • Suggested answer
    Tarik Jerkovic Profile Picture
    Tarik Jerkovic 55 on at
    Cant delete posted sales invoice
    Hi NikolaM,
     
    I simulated you situation and I can delete without any issue. Could you please tell me version of your client SaaS or On-Prem?
    Also you need after configuration check date of posted invoice and also printed them to be possible to delete it. Also SUPER permission is needed
     
  • MK-19060840-0 Profile Picture
    MK-19060840-0 6 on at
    Cant delete posted sales invoice
    Hi 
     
    The posted document should not be deleted, and we should create a credit memo/Invoices against the posted document to adjust the values.
     
    Regards,
    Madhan
  • NikolaM Profile Picture
    NikolaM 19 on at
    Cant delete posted sales invoice
    Hello @zhu
     
    Thank you for response...im already read your topic but still same problem...
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 64,086 Super User on at
    Cant delete posted sales invoice
    Hi, hope the following helps.
    Dynamics 365 Business Central: Can we delete Posted Documents (Posted invoices and credit memos)???
     
     
    Thanks.
    ZHU
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 5,519 Super User on at
    Cant delete posted sales invoice
    even BC allow posted invoice to be deleted, this is not recommended even value is zero. This will leave a gap in numbering and auditors don't like that.
    still, you could take a look at the following
     
    reload the sales receivable setup so BC ensure the set up is saved properly
    reopen or refresh the invoice to see if the deletion button is working.
     
    or
    check your permission setup if addition permission sets are assign to you that exclude the delete function
     
    Jun Wang
  • NikolaM Profile Picture
    NikolaM 19 on at
    Cant delete posted sales invoice
    Hello @gdrenteria, yes we are all super users, also i tried on different clients envioremets, its same....on purchase side it works normally (we can delete it).
     
    Also, prinitg counter is not on zero value as system require.
  • gdrenteria Profile Picture
    gdrenteria 5,036 Super User on at
    Cant delete posted sales invoice
    Hi
    Have you confirmed that you have the necessary permissions to delete this table? Is this only happening to you or to all users?
    BR
    GR

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