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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / E-mail setup not working
Small and medium business | Business Central, N...
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E-mail setup not working

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Posted on by Community member 12
Hi
 
I have tried again and again to set up an SMTP e-mail account in our BC, but unfortunately without success.
I have followed the Wizard, and I have chosen to use the Office365 Server setting, but it's not working.
Does anyone have an idea how I can solve this problem(Another SMTP adress or....)
It have to be a SMTP solution, as our BC is hosted.
 
Thank you.
 
Lars Christiansen
  • Community member Profile Picture
    Community member 12 on at
    E-mail setup not working
    Have tried everything.
    I have tried to change password, and even made a new e-mail account for BC.
    I'm not able to use "Current user" in the setup, as the BC hosting company are responsibel for username and password for logging into BC - can't be changed, so it has to be a SMTP solution.
     
    Any suggestion would be appriciated.
    It is a little tiring that everything to be sent is first saved as a file, and then attached in Outlook.
  • Nil@@m Profile Picture
    Nil@@m 205 on at
    E-mail setup not working
    Hi
     
    I have tried to reset my office 365 password.
    Does not help.

    I'm not using Gmail or Outlook mail.
    Just want to use my Company e-mail.
     
    Yes ,you can reset your office 365 company email password & then create new password & then try.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 75,883 Super User 2024 Season 2 on at
    E-mail setup not working
    Hi, if the email you use to log in to BC is the same, you can try the settings below.
     
    If the same error occurs, I suspect it is a problem with Exchange settings. You can submit the problem to the person in charge of domain and mailbox settings in your company.
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Community member Profile Picture
    Community member 12 on at
    E-mail setup not working
    I have tried to reset my office 365 password.
    Does not help.

    I'm not using Gmail or Outlook mail.
    Just want to use my Company e-mail.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,440 Super User 2024 Season 2 on at
    E-mail setup not working
    smtp set up in BC is hard to diagnosis but did you try to set up email with different options? you could try to set up as current user instead of using smtp. 
    if all failed, log a ticket to MS
  • Nil@@m Profile Picture
    Nil@@m 205 on at
    E-mail setup not working
    Hi ,
    You can reset your office 365 password & create a new password,& then you can try.
  • gdrenteria Profile Picture
    gdrenteria 13,057 Most Valuable Professional on at
    E-mail setup not working
  • Community member Profile Picture
    Community member 12 on at
    E-mail setup not working
    The credentials on the smtp.office365.com server cannot be authenticated.

    It should be mentioned that both the username (e-mail) and password are correct.
    It works perfectly everywhere else.
  • Mohana Yadav Profile Picture
    Mohana Yadav 60,054 Super User 2024 Season 2 on at
    E-mail setup not working
    What is the error?

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