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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Question Mark icon rep...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Question Mark icon replacing other icons - across all browsers

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Posted on by Lex Page 8

Hi All,

I've noticed that on the App Settings pages of the Sales Hub app all of the icons denoting settings/close/monitor/sort/pop-out etc. are being displayed as ? symbol.

Has anyone else experienced this?
I've opened Dynamics across Chrome, Edge and Firefox and am experiencing the issue on each browser. I've cleared cache and ensuring the browsers are updated to their latest versions. I have also ensured the browsers are on 100% zoom (I know this can cause issues with rendering from previous issues I've had with with Export to Excel option) but to no avail. Below is a screenshot of the issue:

pastedimage1675678036659v1.png pastedimage1675678245642v3.png

pastedimage1675678198603v2.png

Any advice would be greatly appreciated!

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  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi,

    Can you please try inspect element on question mark? and check any custom development is effecting the OOB CSS.

    If yes then you need to make changes in development.

    else 

    Open support ticket for the same. Because i was also facing the same but after refresh/opening same in new tab it worked properly for me.

  • Lex Page Profile Picture
    Lex Page 8 on at

    Hi Pradeep Rai,

    Thank you for your response.

    The question mark icons have now disappeared and are being displayed as the intended icons again - I've tried replicating the issue but it seems to have fixed itself. I will try your suggestions above and update this post if I experience it again.

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