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Hi,
there is a way to native send an email alert to customer saying that a case/ticket was created?
Or should we use this MS Flow below?
Hi partner,
If you mean you want to send an email to customer automatically after creating a case/ticket, you could just use workflow in Dynamics 365.
Go to Settings->Customizations->Processes and create a new workflow based on Case entity.
Set the trigger condition "Record is created".
You could set value to email fields in this page.
You could also refer to the following articles about workflow.
https://www.quantacrm.com/2017/06/05/email-notification-workflow-dynamics-365/
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/configure-workflow-steps
Hope it helps.
Best Regards,
Leo
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