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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Inbound Email High Imp...
Customer experience | Sales, Customer Insights,...
Answered

Inbound Email High Importance Flag

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Posted on by AT-20060957-0 6
Hi All.
 
Im hoping someone can help please
 
Within Cases our team would like to see if an inbound email from the customer has been flagged as High Importance. I know when you send an email from within Dynamics you can set the email Priority to High and it is received with the High Importance flag set but we need to see it when the email has been received within the timeline/Cases. Any ideas how we can achieve this
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  • Verified answer
    Cui Hao Profile Picture
    Cui Hao Microsoft Employee on at
    Hi,

    After my analysis and testing, I found a system field /Priority/ that would be perfect for your needs.

    My exact steps are as follows:
    1. Go to the Form Designer in PowerApps.


    2. The Default Form cannot be edited, so you need to switch to a Form and open it.


    3. Add the system field /Priority/ on the right side to the Header, save it and publish it.


    After adding this field to the Timeline as I did above, I tested it by sending myself a high-importance email using another user's account, which would appear as High in the Timeline.




    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao

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