Skip to main content

Notifications

Announcements

Check out the New Agent Creator Community
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Inbound Email High Imp...
Customer experience | Sales, Customer Insights,...
Answered

Inbound Email High Importance Flag

(1) ShareShare
ReportReport
Posted on by AT-20060957-0 6
Hi All.
 
Im hoping someone can help please
 
Within Cases our team would like to see if an inbound email from the customer has been flagged as High Importance. I know when you send an email from within Dynamics you can set the email Priority to High and it is received with the High Importance flag set but we need to see it when the email has been received within the timeline/Cases. Any ideas how we can achieve this
  • Verified answer
    Cui Hao Profile Picture
    Cui Hao on at
    Inbound Email High Importance Flag
    Hi,

    After my analysis and testing, I found a system field /Priority/ that would be perfect for your needs.

    My exact steps are as follows:
    1. Go to the Form Designer in PowerApps.


    2. The Default Form cannot be edited, so you need to switch to a Form and open it.


    3. Add the system field /Priority/ on the right side to the Header, save it and publish it.


    After adding this field to the Timeline as I did above, I tested it by sending myself a high-importance email using another user's account, which would appear as High in the Timeline.




    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the New Agent Creator Community

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 671 Super User 2025 Season 1

#2
Vahid Ghafarpour Profile Picture

Vahid Ghafarpour 167 Super User 2025 Season 1

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 138 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans