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Cannot use custom field in email template

Posted on by 166

Hi all,

I have a custom field created in Contacts entity called 'Προσφ?νηση', that Greek for a specifc type of salutation

The field is used in an email template (that is automaticaly send when a Case is created) but does not get popoulated. Could you pls take a look at my setup (pic 1) and the result I get (pic 2)? 

Any suggestions will be much appreciated.7651.png  1374.png

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