I checked in Power Apps - Applications - Channel Integration Framework and i see that there is the icon option in the widget (see attached image).
I don't undestand why there is a gap between the Channel Integration Framework in Power Apps and the deployed Channel Integration Framework.
Can you tell me how did you change the icon of your channel provider ?
Hello CU10031100-0, You've accurately pinpointed a discrepancy between the configuration options available in the Power Apps Channel Integration Framework (CIF) editor and what's reflected in the deployed widget within the Dynamics 365 Customer Service Hub. This is a common point of confusion and frustration. Here's a breakdown of why this discrepancy exists and how to properly change the channel provider icon: Understanding the Discrepancy:
Configuration Layers:
The CIF configuration in Power Apps is the underlying definition of your channel provider.
The deployed widget in the Customer Service Hub is the runtime representation of that configuration.
Sometimes, changes made in the Power Apps editor don't immediately propagate to the runtime environment.
Caching and Synchronization:
Dynamics 365 and the CIF framework employ caching mechanisms to improve performance.
These caches can sometimes hold outdated configurations, preventing changes from appearing immediately.
Also, there can be a delay in the synchronization of the configuration changes.
Deployment and Publishing:
Even after making changes in the Power Apps editor, you might need to explicitly publish or deploy the updated configuration.
Possible Bugs:
There is always the possibility of a bug within the system.
How to Change the Channel Provider Icon:
Correct Configuration in Power Apps:
Ensure that you have correctly uploaded your company logo to the "Icon URL" field within the CIF configuration in Power Apps.
Make sure that the URL is publicly accessible.
Make sure that the image is in the correct format, and size.
Publish Changes:
After making changes in Power Apps, ensure that you publish your solution.
Go to your solution and select publish all customizations.
Clear Browser Cache:
Clear your browser's cache and cookies.
This is a common step for resolving display issues.
Test the channel provider in a different browser to rule out browser-specific issues.
Wait for Synchronization:
In some cases, it might take a few minutes for the changes to propagate to the runtime environment.
Wait for a short period and then refresh the Customer Service Hub.
Check for Solution Layering Issues:
If you are using managed and unmanaged solutions, there could be solution layering issues.
Verify that your solution is the top layer.
Restart Browsers/Devices:
In some rare cases, restarting the browser, or even the device, can help.
Microsoft Support:
If the issue persists, contact Microsoft Support. They can investigate the issue and provide specific guidance.
Key Recommendations:
Always publish your changes after modifying the CIF configuration.
Clear browser and Dynamics 365 client caches.
Be patient and allow time for synchronization.
Check for solution layering issues.
By following these steps, you should be able to successfully change the channel provider icon in your Dynamics 365 Customer Service Hub. If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me. My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query. Best Regards, Daivat Vartak
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
6
Share
Report
All responses (
Answers (
