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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Dynamics AX 7 (Rainier...
Microsoft Dynamics AX (Archived)

Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

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Posted on by Sagnik Majumder 792

Suddenly I cannot log on to the Azure-based Dynamics AX 7 base URL in the provided VM from Microsoft.

URL : usnconeboxax1aos.cloud.onebox.dynamics.com/

User: administrator@contosoax7.onmicrosoft.com

It says: Your account is temporarily locked to prevent unauthorized use. Try again later, and if you still have trouble, contact your support person.

ax-7-login-error.jpg

Does anybody know how to fix this issue? Or, are we really eligible to fix this or anyone else have faced the same issue here before?

Please help.

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I have the same question (0)
  • Pooja Karki Profile Picture
    Pooja Karki 3,045 on at
    RE: Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

    Hello, Please suggest if someone resolve this issue because I am also facing the same problem?

  • Dogan Adiyaman Profile Picture
    Dogan Adiyaman 690 User Group Leader on at
    RE: Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

    I am also facing the same problem

  • Syed Zeeshan Haider Jafry Profile Picture
    Syed Zeeshan Haider... 725 on at
    RE: Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

    Facing the same issue.

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,314 Super User 2025 Season 2 on at
    RE: Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

    Hi all,

    See my answer on the similar thread: community.dynamics.com/.../481059

  • Sagnik Majumder Profile Picture
    Sagnik Majumder 792 on at
    RE: Dynamics AX 7 (Rainier) - Issue : Account temporarily locked to prevent unauthorized use.

    Hi Andre, you are spot on.

    My company has MSDN subscriptions and on the basis of that we could create few Office 365 E3 accounts and tried logging in with those accounts, and it worked for us.

    One of the account was upgraded to administrative privilege using that admin provisioning tool.

    Thanks!!

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