GP do not send the email after our mail move to Office 365

(0) Share

Report

Posted on by john.nguyen

Hello,
I have an issue with my email sending in GP after our mail system move to Office 365. After move all email accounts to Office365, the Send Mail function in GP do not work. Before move the email to Office365, our mail server was MS Exchange and our emails sending from GP were working very good. Do any one have the same issue? Does any one know how can to fix this issue in the GP?
My GP already upgrade to latest service pack (version 18.4 now) and I tried to follow to the article 'https://docs.microsoft.com/en-us/dynamics-gp/installation/email-troubleshooting-guide' to fix and do some tests, but the email can not send out from GP. Our email account was authenticated successful when I click on 'Email' button when I did the test that sending the User active, but no email send out.

Best Regards,

John Nguyen

Categories:

Microsoft Dynamics GP

All responses (3)

Answers (1)

john.nguyen 25 on at

Like (0)

Report

RE: GP do not send the email after our mail move to Office 365

Thank you so much! I checked with the IT and asked them registered the MFA and gave me the Client Application ID then put back to the GP. It works good now!

The key is 'Enable the MFA' for the Exchange Online email account and add it ID to GP.

Best Regards,

John Nguyen
Verified answer

Derek Albaugh on at

Like (1)

Report

RE: GP do not send the email after our mail move to Office 365

When you moved to Dynamics GP 18.4 and O365, did you also implement the new Azure MFA functionality mentioned in this blog?

docs.microsoft.com/.../multi-factor-authentication

community.dynamics.com/.../microsoft-dynamics-gp-fall-2020---multi-factor-authentication

If not, as Beat mentioned, your O365 users will not be able to have MFA (multi-factor authentication) enabled on them, otherwise their credentials will not be accepted.

If you do not have this new Azure MFA implemented, when users attempt to email, they'll be prompted with the same Exchange Log On window as they've seen before when emailing in GP, where they enter their Exchange credentials. That troubleshooting is mentioned in the email troubleshooting guide you referenced.

If using the new Azure MFA, users will instead see the same type of Windows prompts for user id, password and then MFA code that they would see outside of Dynamics GP if using MFA with other applications such as Outlook, Teams, etc.

I would also try emailing using the Email button from the GP windows themselves, if you're not already doing so, as the 'Send To' > 'Mail Recipient (Text)' on reports printed to screen isn't the best test for emailing from Dynamics GP.

The first thing we'd want to verify is whether or not Azure MFA is implemented in Dynamics GP or not and then if not, whether your O365 users have MFA enabled on them.

The second thing, would be what are you actually seeing when users attempt to email in GP? Do they get prompted for their user id and password credentials, or no? If so, are they accepted or not?

Thanks
Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

Like (1)

Report

RE: GP do not send the email after our mail move to Office 365

Hi,

You don't say anything about 2FA/MFA ? is that activated for your user's mailbox ? if os, there is a specific step that needs to be taken (described in the doc if not mistaken) to make this work in GP.