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Posted on by Ravan

When we click on QMS 2 checklist it should open a file where we have to check all the items in the list.
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2 .When I’m trying to move to next stage it says business process error.

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Can you please click "Download Log File", download the file, open it and place log here for investigation? It should contain an answer what is wrong.

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Ravan 5 on at

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Unhandled exception:

Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]

Message: The e-mail must have at least one recipient before it can be sentDetail:

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

<ActivityId>55e4989e-30ac-4540-a9ee-52b51dfe41fb</ActivityId>

<ErrorCode>-2147220891</ErrorCode>

<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">

<KeyValuePairOfstringanyType>

<d2p1:key>OperationStatus</d2p1:key>

<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>

</KeyValuePairOfstringanyType>

<KeyValuePairOfstringanyType>

<d2p1:key>SubErrorCode</d2p1:key>

<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>

</KeyValuePairOfstringanyType>

</ErrorDetails>

<HelpLink>go.microsoft.com/.../

<Message>The e-mail must have at least one recipient before it can be sent</Message>

<Timestamp>2020-03-11T15:52:39.4282946Z</Timestamp>

<ExceptionRetriable>false</ExceptionRetriable>

<ExceptionSource i:nil="true" />

<InnerFault i:nil="true" />

<OriginalException i:nil="true" />

<TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.WorkflowEventPlugin]

[3844d008-ef45-413a-a8b0-549bb10046b9: WorkflowEventPlugin]

Entered Microsoft.Dynamics.Sales.Plugins.PreOperationBpfInstanceUpdate.Execute(), Correlation Id: 3497032f-dd16-450f-b178-892b91c4c050, Initiating User: 8ad25525-7b2a-e711-80ff-5065f38bd451

Exiting Microsoft.Dynamics.Sales.Plugins.PreOperationBpfInstanceUpdate.Execute(), Correlation Id: 3497032f-dd16-450f-b178-892b91c4c050, Initiating User: 8ad25525-7b2a-e711-80ff-5065f38bd451

[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]

[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]

Starting sync workflow 'QMS L4 Approval Request', Id: 83b2b333-eb41-ea11-a812-000d3a218199

Sync workflow 'QMS L4 Approval Request' terminated with error 'The e-mail must have at least one recipient before it can be sent'

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]

[48e78e9d-bf33-ea11-a813-000d3a219518: ]

Starting sync workflow 'QMS Action - Send email to L4 Approver', Id: 31e78e9d-bf33-ea11-a813-000d3a219518

Entering SendEmailStep1_step:

Sync workflow 'QMS Action - Send email to L4 Approver' terminated with error 'The e-mail must have at least one recipient before it can be sent'

</TraceText>

</OrganizationServiceFault>

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a33ik 84,331 Most Valuable Professional on at

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Ravan,

You have issues with Workflow "QMS Action - Send email to L4 Approver". Fix it and you will fix your issue.

Good luck.

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Ravan 5 on at

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Thank you for the suggestion Andrew, I tried the same but it still giving me the same error.

If possible could you help me how to add L1, L2 , L3 and L4? in the work flow or a weblink where I can find them?

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a33ik 84,331 Most Valuable Professional on at

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I'm not sure what issue you experience.

Can you provide a screenshot of the workflow I mentioned?

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Ravan 5 on at

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The above one is workflow in QMS

Below is the list of QMS approvers,

I'm stuck in QMS stage 2 where the check list is locked and its not moving to another stage.

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a33ik 84,331 Most Valuable Professional on at

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Please, re-read what I wrote before - you have Realtime Workflow with the name "QMS Action - Send email to L4 Approver", not BPF. Fix Workflow, not the BPF and you will fix issue with BPF.

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Zaidel Zertuche M 187 on at

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Hi @Ravan, it looks like there is a WF on backgroud related to your Business Process Flow phase change.

When you advance the BPF to the next stage there is a customer Workflow that is trying to send an email notification in that order of ideas you must verify the custom WF called "QMS L4 Approval Request" Where do you customize workflow processes? on the step "QMS Action - Send email to L4 Approver'" the error said that "The e-mail must have at least one recipient before it can be sent' that means that the email composed by your custom WF is trying to send to "no one". The "To" or CC or BCC fields should be empty.

Please check that and let me know if the issue is resolved. Might you need to deactivate the WF to update the steps and verify the conditions and/or updated the recipients on the email composed.

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