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Dynamics 365 Community / Forums / Supply Chain Management forum / D365 Service Managemen...
Supply Chain Management forum

D365 Service Management Dispatch board not displaying information

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Posted on by GboroJay 40

Good evening everyone,

I, like many others, have probably been frustrated with the lack of D365 training on the Service management module.  I've been using the AX 2012 training and it's getting me close to where I need to be. 

6557.dispatch-board-1.jpg

Right now I'm have great difficulty with the Dispatch board and it seems to be somewhat inconsistent.  I've setup dispatch team/works, I have a service order activity that I can view in the bottom portion of the grid; however, no matter what I do I cannot get the activity to display in the graphical display area.  I was able to get it to work once, for one order, and one team member; however, it's again blank across the board no matter what I do.

3162.dispatch-board-2.jpg

The image above finally started displaying information once I assigned calendars to the dispatch team members.  No other changes were made and it no longer functions this way.  Any assistance would be appreciated.

Thanks!

Categories:
Service Management
Supply Chain Management
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: D365 Service Management Dispatch board not displaying information

    Hello everyone...

    I am working with Dynamics 365 FinOps EE under a demo environment. My issue is focused around the worker's information (Name and image) not appearing on the dispatch board regardless of the browser used. Everything else appears to work fine.

    0702.Dispatch-board-Missing-worker-information.PNG

    Any thoughts on this?

    Thanks....

  • Verified answer
    GboroJay Profile Picture
    GboroJay 40 on at
    RE: D365 Service Management Dispatch board not displaying information

    After taking another stab at this I figured out the issue I was having with information not populating in the graphical portion of the Dispatch board.  After initial successful testing I went and created a unique calendar for each dispatch team member so one could see if an individual was available on the board.  Apparently you can only assign the same calendar that's set for all service orders in the parameters so, no internal visibility to true team member availability.

    If anyone at MS has this fix on their service management road map (along with updated training for D365) let me know.

    1134.Service-management-calendar-setting.jpg

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