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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot set up: I'm ge...
Service | Customer Service, Contact Center, Fie...
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Copilot set up: I'm getting "Your admin is getting Copilot set up. Come back later." message.

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I'm getting /Your admin is getting Copilot set up. Come back later./ message and can't use the copilot. Anyone who can help me with this?
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Copilot set up: I'm getting "Your admin is getting Copilot set up. Come back later." message.
    Hi,
     
    Our team analyzed your issue because the feature you are using is currently in preview and we didn't find much valid information about your issue.
     
    Our team has also found that many users in the community forums have generated the same issue as you, some of the responses say that you may need to wait around 48hour, our team is testing if this is feasible (as we have also encountered the same issue).
     
    Here are some links to the threads related to your issue, which we hope will help you to solve this issue
    https://community.dynamics.com/forums/thread/details/?threadid=998c2d5e-2e4f-4b75-86c2-a42e7792c622
    https://community.dynamics.com/forums/thread/details/?threadid=5cac9ff3-eeb0-4d5d-b5c3-176228daad67
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,587 on at
    Copilot set up: I'm getting "Your admin is getting Copilot set up. Come back later." message.
    I face same issue few weeks ago on Free Trial . But issue solved itself after 48 Hrs.
  • Roman NIKIFOROV Profile Picture
    Roman NIKIFOROV on at
    Copilot set up: I'm getting "Your admin is getting Copilot set up. Come back later." message.
    Hello,
    To enable Copilot for Customer Service you need to have at least 1 KB article published in English. Please publish the article and retry -> optout and then optin for Copilot. If it doesnt work please submint the service request in the portal.

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