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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Analytics from Twitter...
Customer experience | Sales, Customer Insights,...
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Analytics from Twitter, Facebook and Linkedin in CRM

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Posted on by dhawal 266

HI All,

I have been trying to check on the Possibilities to get Analytics from Social Media Platforms mainly from Twitter, Facebook and LinkedIn and store the data into Dynamics CRM.

As we are aware the Microsoft Social Engagement has been discontinued and I am not keen in interesting Paid Connectors. Also, to let you guys know I am aware about the Microsoft Flows which can get Insights and Analytics from Twitter based on Tweets by particular user or hashtags.

Any help will be appreciated.

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    protc Profile Picture
    protc Microsoft Employee on at

    Hi Dhawal,

    Thank you for your query.

    Yes, Social Engagement has been discontinued and apart from Power Automate/MS Flows, You can use Social Posts for Marketing.

    The articles below should guide you,

    https://docs.microsoft.com/en-au/dynamics365/marketing/social-posting

    https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-social-media

    https://www.linkedin.com/pulse/social-media-monitoring-analysis-dynamics-365-powered-amey-holden/

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/319159/social-media---analytics-listening-advanced-capabilities?pifragment-95865=1

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