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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to get the elapsed...
Service | Customer Service, Contact Center, Fie...
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How to get the elapsed time of each step in Dynamics365 Guides for each person?

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Posted on by mameo 10

Training will be conducted in Dynamics365 Guides for multiple new hires.
For each person, we want to measure how much time was spent on each Step of Guides.
Can I filter the PowerBI report by user?

Guides_5F00_Report_5F00_FilterUser.png

The account name that is signed in to Hololens2 does not seem to be in the field.

I think the ownerid field in the msmnw_GuidesSession entity is the id that identifies the user, but I can't tell who it is with this string.
Is it possible to convert it to an email address or something?
If you know how to do this, please let me know.

Thank you.

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  • Suggested answer
    DavePinch Profile Picture
    DavePinch on at

    Hi Mameo,

    A couple of quick questions to help narrow down the issues. First, are you using a Guides device license? If so, note that the Guides device license is a shared user account and cannot distinguish between operators.  You will only see sessions for the shared account. If you are not using the device license, I would next confirm that operator session data is being logged. Do you see other users?

  • mameo Profile Picture
    mameo 10 on at

    I am very sorry for the delay in contacting you.

    I am not using a device license.

    From the msmnw_GuidesSesstion table, I got the ownername and found that it contains the name.

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