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Anyone experience Dynamics 365 outages at the moment

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Posted on by Microsoft Employee

We're experiencing an outage with 365  Dynamics, anyone else have an issue

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  • Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Anyone experience Dynamics 365 outages at the moment

    Hi Partner ,

    Yes there was an outage today in OCE region, affecting all instances at 10/09. 

    The issues observed in outage could be:

    1. Users cannot login CRM portal. They get error 500;
    2. Processes not running or keep in status “waiting for resource”
    3. Email Synchronization does not work;

    While the issue has been confirmed that has already been fixed from D365 product team.

    You may also refer to the Office 365 Message Center to get more information shared by product team.

    Message center in Office 365

    https://support.office.com/en-us/article/message-center-in-office-365-38fb3333-bfcc-4340-a37b-deda509c2093?ui=en-US&rs=en-US&ad=US

    If you still have the above issue symptom. Pls no hesitate to raise the service ticket in Admin Center.

    Hope it would help.

    Regards

    Johnny

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Anyone experience Dynamics 365 outages at the moment

    You will get System downtime/degradation notification whenever this happens. You can add email address to receive such notifications.

    Also you can monitor for the instances service health & services availability: docs.microsoft.com/.../check-online-service-health

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Anyone experience Dynamics 365 outages at the moment

    Hi,

    It appears that it is related to this same thread and already fixed. If you are still facing issues then please contact Microsoft Support.

    Hope this helps.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Anyone experience Dynamics 365 outages at the moment

    Hi Marc Schoonebeek,

    Microsoft provides an SLA guaranteeing a level of monthly uptime. You may be entitled to a credit towards a portion of your monthly service fees. Read this document for more information on this.

  • RE: Anyone experience Dynamics 365 outages at the moment

    We are too.

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