Auto close chat window

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Posted on by ffas

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Hi there,

We are using Dynamics 365 Customer Service for 2 weeks now and there is another flaw that I would like to know how can we sort this out.

My chat is set up to close at 5:00pm and after that time, a message with an email address and a url to the contact page will appear on the chat window, so no possibility whatsoever for the user to type anything.

So, I was testing yesterday and I start a chat at 4:59pm. Firstly, none of my agents received the notification of the chat, but also, after the closing time the chat was still open and I could type any message I wanted.

The chat itself never close automatically after 5:00pm.

My question here is:

How to make sure anyone that has the chat open after 5:00pm will be disconnected automatically?

Cheers,

Fernando