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Real-time marketing one-time journey run more than once

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Posted on by 15

Hello,

I created a segment-based and one-time journey, and the segment is fixed, but the journey run multiple times and I haven't discovered the reason why.

Any thoughts?

Thanks in advance.

  • Suggested answer
    Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: Real-time marketing one-time journey run more than once

    Hi Estiven,

    This is a really weird thing. You would better raise a ticket to contact Microsoft to feedback this.

    Power Platform admin center (microsoft.com)

  • Estiven Profile Picture
    Estiven 15 on at
    RE: Real-time marketing one-time journey run more than once

    pastedimage1669904666211v1.pngsegment is always 382.


    pastedimage1669904845422v2.png
    the journey now reports 2.27k inflow.
    Unitl the 24th the number was 382 as the amount of members in the segment.

    By the 25th, 758 more. on the 28th, 378 more and on the 29th 756 more, equal 2.27k in total, which might be attributed to the fact that the journey run multiple times. That's my first hypothesis since segment remains the same. Is there something I don't know?

  • Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: Real-time marketing one-time journey run more than once

    Hi Estiven,

    One-time journey should only run once with a static audience segment. How do you confirm that the journey run multiple times? Could you provide the screenshot about this?

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