Dynamics Community Forum Thread Details

Set a default E-Mail adress for all members of a Team

Hi i was sercing the internet a lot but I could nit quit find the right answer.

The problem is we have different Teams like Support and Sales and every member of that Team should use the Teams email like support@ or sales@ and not it's owne E-Mail.

I tryed a Workflow to set the From to support@ but it does not work.

- If email is Outgoing and owner is Nicolas

Wait for status not draft

Change status to draft

-Change E-Mail From to support@

-Wait till From is Support@

- change status to pending send

Worked for the first E-mail i send but the second took the users E-Mail

I hope someone is able to help me.

Thank you for any answere!

If all email should "Always" be support@ or sales@..... you could use that email address as the user's primary email address in Dynamics 365 on the user record.

However, if the user needs to use both their user@ and support@ or sales@ email addresses then this solution would not work. This includes not working with the Outlook App. In that case, if you have a queue setup for sales@ and one for support@ then you can use the queue as the sender. That might work more consistently for you. Here's an article that might help.

nishantrana.me/.../using-shared-mailbox-and-queue-in-crm-for-implementing-generic-email-address-in-dynamics-365-and-exchange-online

With regard to your above scenario, I don't think a wait condition <> draft is going to work. I suspect there are scenarios when an email gets batched to quickly to catch it but that is a guess. You most likely need to use a plug-in or custom workflow to handle this scenario.

Quick Links

Leaderboard