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How to make reason code mandatory in credit note in sales order ?

Posted on by 2,465

 I need to make reason code mandatory in credit note

return02.PNG

and I made this setting  in AC parameters 

return01.PNG

but still user can create credit note without reason .

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  • Verified answer
    udaY-ch Profile Picture
    udaY-ch 4,616 on at
    RE: How to make reason code mandatory in credit note in sales order ?

    Hi,

    There is a field in CreditNoteReasonReq which is a country specific. You can take a look at the field at CustParameters.CreditNoteReasonReq and check the EDT property which has the following country countries LT,EE,LV,CZ,PL,HU,RU,GB. If you're application's country not among the list then you're suppose to customise it and make this work for your case.

    I believe,You're country doesn't falls in the EDT's property range. You can give a try at least.

    /Uday.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to make reason code mandatory in credit note in sales order ?

    Hi,

    A return order is a special kind of sales order that is identified in the SO header. Simply selecting an invoiced SO and creating a credit note does not automatically create a return order. The way forward here is thus a system modification.

    Best regards,

    Ludwig

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