3D toolkit does not appear after moving guide data to the new environment DB

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Posted on by junwoo

Hello.
After creating a new environment DB, we successfully moved all the data in the guide environment DB after updating the version of the guide installed in each environment to the latest version. However, when I checked the guide in the new environment, there was an error that did not show the 3D library modeling applied to the guide stage in Hololens and PC apps. There's only an exclamation point on the yellow triangle. The preview is not available on the PC app either.
But the 3D modeling that I made comes out well.

What should I do?
Please give me a solution.

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junwoo 97 on at

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I solved it. Thank you.

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Shaun Wood 10 on at

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Hi there! can you share how you fixed this? I'm just starting with guides, so not migrating data. But my 3d toolkit shows the same behavior: not showing up in the properties panel, and in HoloLens there is the exclamation point. Thank you for your time!

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