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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Load Consent - Broken?
Customer experience | Sales, Customer Insights,...
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Load Consent - Broken?

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Posted on by Marco van der H 32
Hi Community,
 
Is there something wrong with the /load consent/ functionality?
 
Ive tried in several environments, but there are no consent records created.
 
Anyone the same experience?
 
Best Marco
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Load Consent - Broken?
    Hi Partner,
    Did that answer your question?
    Any updates? Please feel free to ask me any questions you may have!
    If someone answered your question, can you check this box to mark that response as an answer?
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Load Consent - Broken?
    Hi Marco,
    Is the button clicked without the popup appearing? Or does it load but no record appears on the view?
    If your environment is brand-new as well as has not been set up for outbound marketing before, it is normal for no records to load out.
    Load consent option:
    • Load consent information that was already captured for contacts or leads in Dynamics 365 Customer Insights - Journeys.
    What are your loaded consent source options? Were specific conditions met?
    To load consent from contacts or leads, the following conditions apply:
    --Consent loaded from contacts and leads relates to the email set in audience configuration and includes the following fields: Allow email, Allow bulk email, and Allow tracking.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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