web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Load Consent - Broken?
Customer experience | Sales, Customer Insights,...
Suggested Answer

Load Consent - Broken?

(1) ShareShare
ReportReport
Posted on by Marco van der H 34
Hi Community,
 
Is there something wrong with the /load consent/ functionality?
 
Ive tried in several environments, but there are no consent records created.
 
Anyone the same experience?
 
Best Marco
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Marco,
    Is the button clicked without the popup appearing? Or does it load but no record appears on the view?
    If your environment is brand-new as well as has not been set up for outbound marketing before, it is normal for no records to load out.
    Load consent option:
    • Load consent information that was already captured for contacts or leads in Dynamics 365 Customer Insights - Journeys.
    What are your loaded consent source options? Were specific conditions met?
    To load consent from contacts or leads, the following conditions apply:
    --Consent loaded from contacts and leads relates to the email set in audience configuration and includes the following fields: Allow email, Allow bulk email, and Allow tracking.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Did that answer your question?
    Any updates? Please feel free to ask me any questions you may have!
    If someone answered your question, can you check this box to mark that response as an answer?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 142 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 128

#3
ManoVerse Profile Picture

ManoVerse 127 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans