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"Set State" Event in Audit Log of Tasks Closing

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Posted on by lkay

Hello,

We've noticed that some tasks are being set to 'Completed' automatically, and what stands out in those tasks is the Event type is 'Set State'.

We cannot understand what is triggering this Event Type. Has anyone faced this in the past?

thank you

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Leah Ju Microsoft Employee on at

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Hi lkay,

Maybe you can check if there are any live or background workflows in the Tasks entity?

There is an action in the workflow - change status.

If I use this action, I can get the same events as you (set state and reopen).

1)change to completed status

2)Change to open status:

Or any plug-ins already running on the task to set state?

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Leah Ju Microsoft Employee on at

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Hi Partner,

Have any updates?

Please feel free to contacts me if you have any questions!

Could you click 'Yes' under title to close the thread if my answer is helpful!

Thanks in Advance! :)

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Leah Ju Microsoft Employee on at

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lkay 84 on at

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hello Leah Ju - update from my end is that by looking into the field sync settings for Outlook, I was able to reproduce the audit history trail after closing synced CRM Tasks from Outlook or Teams. However, when surveying my colleagues, they have not been closing Tasks this way.

Still unclear how some Tasks have been automatically closed. Still investigating, and might have to adjust some 2 way syncing:

thank you!

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Leah Ju Microsoft Employee on at

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Hi lkay,

If it is not possible to investigate clearly on its own, you can create a support ticket for professional assistance following the below procedure.

Get Help + Support - Dynamics | Microsoft Docs

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