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Service | Customer Service, Contact Center, Fie...
Answered

Power Virtual Agents telephony extension Installation Failure

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Posted on by Microsoft Employee
I am using a Dynamics 365 30 days trial license. I tried to install Power Virtual Agents telephony extension and Omnichannel Telephony Power Virtual Agent Extension in the free trail environment. Installation of Power Virtual Agents telephony extension failed for the reason
 

mspva_TelephonyExtension

NotProvided
Cab file required for importing solution with name mspva_TelephonyExtension and publisher name microsoftfirstparty.
 

Error code

-2146863614
 
Omnichannel Telephony Power Virtual Agent Extension installation failed due to missing dependency from Power Virtual Agents telephony extension.
 
Appreciate your advice on how to fix this problem.
Screenshot 2024-12-31 101059.png
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I have the same question (26)
  • FSRon Profile Picture
    103 on at
    It seems like you're missing a required default solution. 
    From memory: navigate to your admin center, find the installed features section for your respective org, see if you can install the solution. It will be difficult simply "finding" the solution to download online, via the features centre in the admin panel will be easiest and is the intended path.
  • JD-06080512-0 Profile Picture
    2 on at

    Hello @AL-24120442-0 , I am facing the same issue rn. 
    If perhaps you resolved it, could you please describe how? And what youd did?
    I would rly appreciate it, thx. 

  • Verified answer
    Ayesha Wajahat Profile Picture
    48 on at

    This is not primarily a dependency configuration issue. The Omnichannel Telephony Power Virtual Agent Extension is failing because its prerequisite, Power Virtual Agents Telephony Extension (mspva_TelephonyExtension), was not installed successfully.

    The first error  “CAB file required for importing solution”  indicates that the required Microsoft-managed solution package is not available for import in your environment. Therefore, manually retrying the second extension will continue to produce the missing-dependency error.

    For a 30-day Customer Service trial, I would not recommend manually installing these internal extensions from the Dynamics 365 Apps list. The current trial is provisioned with the supported Customer Service/Contact Center capabilities, while some voice functionality has specific trial limitations. Microsoft currently documents that the enhanced voice experience isn't available in the Customer Service trial. 

    If your objective is to test voice + Copilot Studio, use the supported Voice Channel trial/provisioning process rather than manually importing the telephony extension solutions. Microsoft documents the Voice Channel trial separately through the Microsoft 365 admin center and requires the appropriate trial subscription and provisioning. 

    In short: don't try to resolve the second error independently. The root cause is the failed mspva_TelephonyExtension installation. If the required package isn't provisioned for your trial, this cannot be fixed by adding the dependency manually; you need to use the supported trial provisioning path or a properly licensed environment

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