Problem with Sales Credit Memos

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We have this customer we have to give a discount right after posting the invoice. What we do is going to sales credit memos, fill in the general card, we copy the document (posted invoice in this case) and then we apply a discount, from discount template on the line/s and post it. Oddly enough, when posted the stuff we delivered appears again in the warehouse? is that normal? If so, how do we do a credit memo without getting automatically the merchandise returned?

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Alexander Ermakov 28,096 on at

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You do not need to copy the lines of the initial sales invoice to credit memo, as there are most likely items there. What you can do is to post a finance credit-memo, by selecting G/L account in the lines (needed revenue account) of credit memo and post it against your customer.

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So then is normal that when I copy the lines automatically the items get returned? The thing is that somehow I have to relate the sales credit memo with the invoice. How do I post a finance credit memo?

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Andreas Panayiotou 34 on at

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Hi,

check this for manual credit note also with discount

www.double-entry-bookkeeping.com/.../credit-note-journal-entries

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juthiana on at

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Hi Pollux, I dont know if in 2015 versión is available the funtion of modify a posted invoice. You can ,look in the historic document (posted sales invoice) if u have this option. It must be in Actions FastTab.

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AJAnsari 5,754 on at

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Hi Pollux,

What Alexander is suggesting is that you use the Copy Document functionality on the Sales Credit Memo page to simply copy the Header information and not the lines information. Then, in the lines fasttab, use Type = G/L Account, and in the No. field, select the General Ledger account for discounts, enter Qty = 1, and then the desired discount amount.

As a result of doing this, you will have issued the customer a "financial credit memo", without impacting inventory.

I hope this helps. If my response has answered your question, please Verify by clicking Yes next to "Did this answer your question?"

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