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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sending multiple surve...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Sending multiple surveys to the same email address with different variables.

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Posted on by Worapim 5

Hi guys,

I have to send surveys to my customers for performance rating of each engineer. One customer is associated with more than 1 engineer. I created a field name EngName as a variable. However, I cannot send multiple surveys to the same email address.

Like if a customer has 3 engineers supporting them, they should receive 3 emails (3 surveys). Is there any suggestion here. Thank you very very much.

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  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    Worapim - you can send more than 1 invites (with different variable) to the same email recipient. You will need to send in a different email batch when using email send. From Power Automate, you can call send mail multiple times and it will send separate email invites. 

  • Worapim Profile Picture
    Worapim 5 on at

    Thank you very much. I am really a newbie here. Do you mind guiding me further on how to do the Power Automate to do such thing. I really appreciate it.

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    Worapim -- can you contact me at welly.lee@microsoft.com and your availability next week for us to meet?

  • Community Member Profile Picture
    Community Member on at

    Hi Welly Lee,

    I'm running to to the same problem. I want to send out Project Surveys monthly and some stakeholders are in multiple projects.

    I was hoping Customer Voice was the answer to my problems but I'm not sure how automate can help me with this.

    Kind regards,

    Jökull

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