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Learning AI for Customer Service

Posted on by Microsoft Employee

I want to learn AI for Customer Service. Please share some docs & tutorials.

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Learning AI for Customer Service

    This is probably the most interesting topic I've seen in this forum. I'm really looking forward to the responses you get. I too would love to get into AI but I have no idea where to start.

    I believe I've seen some courses on it on Udemy and Coursera iirc.

    Once I get off work I can send you the links. Who knows, maybe we could work on a project together!

  • Suggested answer
    DaveBurrell Profile Picture
    DaveBurrell 260 on at
  • Verified answer
    LuHao Profile Picture
    LuHao 40,870 on at
    RE: lean

    Hi partner,

    Welcome to Dynamics 365 AI for Customer Service!

    Here you can preview the Dynamics 365 AI for Customer Service and get a feel for its features.

    There is a demo video to help you learn.

    In addition, as mentioned above, you can read our documentation: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview

    This document will be updated from time to time, you can read it often and it will help you a lot.

    In the left column you can choose what to read. 

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    If you have any other questions, please feel free to post in this forum and we will always pay attention to it.

    Hope this helps.

    Best Regards,

    Lu Hao

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: lean

    Hi,

    Can you please expand more on what you need to learn?

    If you are looking for our documentation, it is available here - docs.microsoft.com/.../overview

    Regards,

    Ankit

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