Customer Service forum

Learning AI for Customer Service

(0) Share

Report

Posted on by Community Member

I want to learn AI for Customer Service. Please share some docs & tutorials.

Categories:

General

I have the same question (0)

All responses (4)

Answers (2)

Verified answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi,

Can you please expand more on what you need to learn?

If you are looking for our documentation, it is available here - docs.microsoft.com/.../overview

Regards,

Ankit

Was this reply helpful? Yes No
Verified answer

LuHao 40,892 on at

Like (0)

Report
Copy link

Link copied!

Hi partner,

Welcome to Dynamics 365 AI for Customer Service!

Here you can preview the Dynamics 365 AI for Customer Service and get a feel for its features.

There is a demo video to help you learn.

In addition, as mentioned above, you can read our documentation: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview

This document will be updated from time to time, you can read it often and it will help you a lot.

In the left column you can choose what to read.

If you have any other questions, please feel free to post in this forum and we will always pay attention to it.

Hope this helps.

Best Regards,

Lu Hao

Was this reply helpful? Yes No
Suggested answer

DaveBurrell 260 on at

Like (1)

Report
Copy link

Link copied!

There are a lot of good learning resources out there. Here are a few of the better ones:

YouTube

Blogs

https://community.dynamics.com/365/aicustomerservice/b/aiforcustomerservice/archive/2018/10/31/getting-started-with-dynamics-365-ai-for-customer-service-insights

https://community.dynamics.com/365/b/nickfratello/archive/2018/09/19/first-look-microsoft-dynamics-365-ai-for-customer-service

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

This is probably the most interesting topic I've seen in this forum. I'm really looking forward to the responses you get. I too would love to get into AI but I have no idea where to start.

I believe I've seen some courses on it on Udemy and Coursera iirc.

Once I get off work I can send you the links. Who knows, maybe we could work on a project together!

Was this reply helpful? Yes No