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How to send email notification to "External email address" from workflow

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Posted on by Mai.S 370

There is a request from client to send workflow notification to external email addresss, such as @abc.com (current client email address).

i.e.) Send notification mail to manager, who was requested to approve purchase order.

After setting up all the email template, now I can send notification to xxxx@xxx.onmicrosoft.com (office user account/D365FO sign-in account),

but still can not find the way to send this to external one, sush as xxxx@abc.com.

In Dynamics 365 Finance and Operations, I can not change the email in user settings page, since this linked with Office user account.

* If I change this email, I was not able to sign-in to D365FO with my account.

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How can I send the notification to external email address from workflow activities?

Any reference would be appreciated.

Thank you for your support in advance.

Best regards, Mai

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to send email notification to "External email address" from workflow

    Can you explained, how did it work?

  • Mai.S Profile Picture
    Mai.S 370 on at
    RE: How to send email notification to "External email address" from workflow

    Hi Andre and Ludwig,

    Thank you for your support.

    Actually, the one Andre suggested worked in my case.

    Now I can receive mail as expected.

    Anyway, thank you both for your cooperation.

    Best regards, Mai

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to send email notification to "External email address" from workflow

    Hello Mai,

    You can achieve this with the help of business events and flow.

    Such a scenario was presented at MBAS some weeks ago.

    Please see powerusers.microsoft.com/.../299817

    Note: Clarify the licensing issue because even though your manager is not working with D365FO he might need a proper license.

    Best regards,

    Ludwig

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,252 Super User 2024 Season 2 on at
    RE: How to send email notification to "External email address" from workflow

    Hi Mai,

    On the User options, you can provide a Sender email which overrides the email of the user account (tab page Account).

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