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User unable to create case issue

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Posted on by Huguelet 115

One user who creates new cases in CRM has encountered this issue twice.  

While creating a case, she gets the error:

Record is Unavailable

The requested record was not found or you do not have sufficient permissions to view.  If you contact support, please provide the technical details

The fix is simply enough.  I clear the customers Cache and close the browser.

The user is using Chrome.

Is this an issue being looked into or is the fix so simple that its not worth being resolved?

Is there a behavior that might be causing this issue (issue has only happened to the same user)?

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  • Suggested answer
    bac26 Profile Picture
    bac26 2,268 on at
    RE: User unable to create case issue

    Sounds like a setting in chrome as to be set to clear cache ever time Chrome is closed or refresh page.

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: User unable to create case issue

    Hi partner,

    Looks like it is a common problem when accessing CRM with chrome and the general solution is to clear the cache.

    Here is a similar issue.

    https://community.dynamics.com/crm/f/117/t/186831

    Hope it helps.

    Best Regards

    Leo

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: User unable to create case issue

    Hi,

    This can happen if the last form loaded by the user is inactive or deleted. This is fixed by clearing the cache or incognito mode. However after clearing cache the issue is fixed permanently.  Try to investgate more around the forms and see if you can find any pattern.

    Hope this helps.

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