Dynamics Community Forum Thread Details

MS Dynamics CRM for Outlook installation failure?

Hi Everyone,

I am receiving an error when trying to install Microsoft Dynamics CRM for Outlook; essentially the installer believes that I do not have a required version of Internet Explorer.

However I am running Windows 10, with the latest version of IE, so I believe that something else is going on here!

Here is the full log from the failed installation -

08:07:24|   Info| === Setup bootstrap logging started 8/9/2018 8:07:24 AM ===
08:07:24|   Info| Bootstrap version: 8.0.0.1088.
08:07:24|   Info| User: Ariel.
08:07:24|   Info| Invoked with command line: i386\SetupClient.exe 
08:07:24|   Info| Running Microsoft Dynamic CRM 2016 for Outlook at : C:\Temp\CRM Software\i386
08:07:25|   Info| System Memory: 8437686272 Bytes
08:07:25|   Info| Initializing COM.
08:07:25|   Info| Initialized COM.
08:07:25|   Info| No pending reboot detected
08:07:25|   Info| No reboot required
08:07:25|   Info| Uninitializing COM.
08:07:25|   Info| Uninitialized COM.
08:07:25|   Info| IsIeInstalled=0
08:07:25|  Error| You cannot use a version of Internet Explorer that is earlier than Internet Explorer 8.
08:07:25|   Info| Currently unsupported version is Internet Explorer 0.
08:07:25|   Info| Current OS Version: 6.2.9200
08:07:25|   Info|   ServicePack: 
08:07:25|   Info|   System Type: Workstation
08:07:25|   Info|   Suite Mask: 0x0100
08:07:25|   Info| === Setup bootstrap logging ended 8/9/2018 8:07:25 AM ===
08:07:25|   Info| === Setup bootstrap logging started 8/9/2018 8:07:25 AM ===
08:07:25|   Info| Bootstrap version: 8.0.0.1088.
08:07:25|   Info| User: Ariel.
08:07:25|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
08:09:29|   Info| Clean up the BITS downloader.

If anybody can offer any help it will be greatly appreciated.

Kind Regards,

David

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