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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data Encryption Key Er...
Customer experience | Sales, Customer Insights,...
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Data Encryption Key Error - SQL error

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Posted on by Maximo Diaz 25

I went to: settings > Data Management > Encryption Key  , Its empty as shown in the attached picture. However, If i enter a new key the following appears:

pastedimage1656115413586v1.png

SQL ERROR

Any Suggestion?

ErrorDetails.txt

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #40E1ABEDDetail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>e59e81ed-5b6c-4ef4-ad11-c794a2cb6d74</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #40E1ABED</Message>
<Timestamp>2022-06-24T23:52:37.9228958Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at
    RE: Data Encryption Key Error - SQL error

    Hi,

    Please enable tracing on web server to see the detailed error on the server.

    Also, please check event log for any detailed error.

  • petergroft Profile Picture
    petergroft 90 on at
    RE: Data Encryption Key Error - SQL error

    Take fresh copy of DB on SQL Server 1

    Followed this guide to restore DB in SQL Server 2

    Configured Job Server and Service

    Get Error: "Could not decode parameter 'ConnectionString'. Encryption error. The data was probably encrypted with the wrong public key"

    Attempt to decrypt DB

    Get Error: "Error converting configuration parameter 'Common\MailNotification\Encrypt\ConnectPassword'. Encryption error. The data was probably encrypted with the wrong public key

    Reconfigured DB connection string via Designer

    Repeat step 4 - 6 > Same result

    Repeat step 3 - 6 trying different combinations > Same result

    Regards,

    Peter

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