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As the title indicates. In a non-production tenant, we created a separate environment and installed Guides from the Resources blade in the left pane.
When a user who is in the appropriate group and has a verified license attached, we receive the error shown in the screenshot. We are unsure of next steps. We following the following MS Document to create the environment and install Guides: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup-step-two#upload
Hi MSanony,
I don't work for Microsoft but I have felt your pain. You didn't mention if you worked in directly in IT. I ask because if you do your more likely to know your organizations security and layers and update schedules.
In my case, I do not work in IT. After an IT update, (my company runs mostly Microsoft stuff) we had that error. It turns out that an update reset a higher policy level (i.e. an organizational level IT permission). I also got that error after another update, where on my specific profile had returned to default which had Guides turned off. Again, I mention that I am not in IT so i can't directly describe what IT is turning on/off. But when we get this error for one of our people, I work with a small group in IT and depending on what we think "may" have changed we either start looking at the top (organization level) level permissions/security etc and work down OR or start at the person level and work up.
Ken
Hi There
A few things to check:
Here to help.
Ryan
Hey Ryan, thanks for the response. I was able to get this working in our DEV tenant, but some of your suggestions will be helpful as we test this out in other environments. Will reach out as we progress and will make this a suggested answer as I confirm functionality.
Hi Ken, appreciate the response. What you mention regarding the security policies is definitely something I anticipate we will run into as we work in our higher level environments. Will certainly reach out with any follow up questions if we run into issues. There are many layers here as well, so I understand completely.
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