Offline Sync - Enable

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Posted on by Community Member Microsoft Employee

Is offline mobile sync even available for v9? I know there are some updates in Q2 '19, but if I currently have v9, am I able to turn on the mobile sync? I can't find under customer engagement-custom > settings. I'm not sure if I am looking in the right place to start. If there's a video somewhere, I'd love to watch!

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Johnny Gong 6,482 on at

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RE: Offline Sync - Enable

Hi pmccratic,

No, you could not turn on offline mobile sync for V9.

Before the offline mobile sync going offline , you could follow the below operations to enable mobile offline:

In the Dynamics 365 for Customer Engagement apps - custom app, go to Settings > Customizations.

Click Customize the System.

Expand Entities in the left pane.

Select the entity you want to enable for mobile offline (for example, Account).

Under Outlook & Mobile, select Enable for mobile offline.

Since the feature has gone offline , we could only enable read-only mode in mobile currently as following screenshot.

You could refer the DOC for more details: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/configure-mobile-offline-synchronization-dynamics-365-phones-tablets#step-1-enable-entities-for-mobile-offline-synchronization

Regards

Johnny
Neil Benson 7,367 User Group Leader on at

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RE: Offline Sync - Enable

Hello, offline access and sync for Dynamcis 365 for phones and tablets is not currently available except by invitation to a private preview program.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/configure-mobile-offline-synchronization-dynamics-365-phones-tablets

The document refers to this feature becoming more widely available in late 2019.

Neil