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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Raw html appearing in ...
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Raw html appearing in Views

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Posted on by TimHd 10

We have some views that are used for business purposes where we display the description field from an email related to a Task.

In the Unified View the html is displaying with all the mark up - whereas in the old view it's rendered correctly as readable text.

Is there a setting that affects this?

Old

pastedimage1592218297869v1.png

New

pastedimage1592218311558v2.png

  • TimHd Profile Picture
    TimHd 10 on at
    RE: Raw html appearing in Views

    Thanks, we're online not on premise, will look at getting a ticket raised.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Raw html appearing in Views

    Hello,

    Are you using CRM Online or on-premise ? This was a known issue in UCI almost a year back and it's already fixed. If you are using CRM Online then I would suggest to open a ticket so that we can investigate it further but if you are using CRM on-premise then try to upgrade to latest update rollup and see if it helps.

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Raw html appearing in Views

    Hello,

    There is no such setting as far as I know.

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