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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Lat/Long on Functional...
Service | Customer Service, Contact Center, Fie...
Answered

Lat/Long on Functional Location table not changing after address update

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Posted on by DAcustom555 85
When I create a new Functional Location, the Latitude and Longitude are auto-populated to the record.

If I ever have to update/fix the address on a Functional Location, these values do not update. Some administrators will change the addresses and I cannot count on them to manually update the lat/long.

Auto Geocoding is turned on. I assume this is an OOTB functionality since I cannot find any evidence of a flow/workflow running when the functional location is created.
 
What am I missing?
Categories:
Dynamics 365 Field Service
I have the same question (0)
  • Suggested answer
    Fameeda Yaseen Profile Picture
    Fameeda Yaseen 449 on at
    When you create a Functional Location and set an address → Dynamics calls Bing Maps API (behind the scenes) → auto-populates Latitude & Longitude.
    When you update the address after creation → it does not trigger the geocoding logic again.
    In Dynamics Field Service, auto geocoding only runs on record creation by default. Microsoft did this likely to avoid excessive geocoding API calls, especially with large datasets.
    What You’re Missing / How to Fix It
    You need to manually re-trigger the geocoding logic when the address is updated. Here’s how you can fix it. Might be you can use the power automate job to trigger on update.
  • Verified answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 2,792 Super User 2025 Season 2 on at
    I don't think there is a simple way to retrigger the OOB API call. You can resolve this by creating a Power Automate flow and using the Bing Maps connector to get your latitude and longitude details using the new address information.
     
  • Anne Stanton, MCSE, MBA, CRM rMVP #7 Profile Picture
    Anne Stanton, MCSE,... 65 on at
    This is by design as the call is only running on create. If you need Lat/Long updated onchange or onsave (onsave might generate a lot of unnecessary calls) then more has to be added.
     
    Ideally on change of perhaps Street 1 and/or zip code the lat/long fields would be set to null and a new call to the API would be initiated to reset the fields.
     
    Anne 
     
     

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