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Customer experience | Sales, Customer Insights,...
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Business Process flow not showing (occasionally)

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Posted on by 40

We have a custom BPF on opportunity (and lead) and it is the only active BPF on that entity.

Sometimes, like maybe 1 out of 4 times, when opening an entity form the BPF is not showing. There is an empty space where it is supposed to be showing.

Reloading the page or going back to the list of opportunities and then opening the same opportunity again will always make the BPF show up again..

I ran the javascript Xrm.Page.ui.process.getVisible() and it always returns true even when the BPF is not showing..

What could be wrong??

Dynamics version:

2020 release wave 1 enabled

Server version: 9.1.0000.18647Client version: 1.4.838-2005.4
I have the same question (0)
  • Yoshika Suzuki Profile Picture
    Microsoft Employee on at

    Is the target process enabled in App Designer?
    If it is enabled, you can select the target process by switching the process of the opportunity.

  • Joel CustomerEffective Profile Picture
    445 on at

    BPF is loaded asynchronously. What could be happening is other asynchronous processes are long running or preventing it from opening. Weird stuff like this can happen when internet security software blocks scripts on forms. Whitelist your d365 URL.

    Also, try different browsers--you may find this happens more in one browser or the other, especially if users are on an older version.

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