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Customer experience | Sales, Customer Insights,...
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Problem with Related Records Subgrid

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Posted on by 189

I have a form with a related list of records. However, there seems to be some issues with the grid displaying when it is configured to only show related records. It just will not show up on the form.

pastedimage1605026345774v1.png

It is on the form editor correctly.

pastedimage1605026511623v2.png

When the grid is changed to an Editable Sub-grid, it still doesn't appear on the Form AND it throws an error in the UCI form editor.

pastedimage1605026637866v3.png

I've cleared browser data and had another developer test and experienced the same issue. This is a custom entity to custom entity 1:N relationship. The are other editable grids working in the same application. Should I try and delete and recreate the entity? Could the relationship be somehow broken on the back-end?

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  • CamParker Profile Picture
    180 on at
    RE: Problem with Related Records Subgrid

    hmm... even if there is an issue on the relationship side of things, the subgrid should be visible with either no results or display an error. On the topic of relationships though, are there other entities that Personal References are related to?

    Are there any other things attached\related to the form which could be hiding the subgrid? (e.g. event controls)

  • JFulfordMS Profile Picture
    189 on at
    RE: Problem with Related Records Subgrid

    Yes, unfortunately both editors produce the exact same result.

  • CamParker Profile Picture
    180 on at
    RE: Problem with Related Records Subgrid

    Hi JFulford,

    Have you tried to use the Classic form editor to do this? I've experienced some bugs/shortcomings through the new form editor sometimes.

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