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Customer Service forum

Website not populating

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Posted on by 10

I'm new to Dynamics 365 and is attempting to use the Portal Records Mover plugin in XRM Toolbox too move records (in my case WebFiles including Notes) from one environment to another . For some reason the [Get records from website] drop down does no populate with any records. Any idea what the issue might be or what I can do/try to resolve this ? See attached screenshot.

Thanks in advance for your help.

pastedimage1566816569104v1.png

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  • Verified answer
    Community Member Profile Picture
    on at

    Maybe start by upgrading your XrmToolBox to latest version, what you are showing is an older version of the tool.

  • Suggested answer
    RaviKashyap Profile Picture
    55,410 Moderator on at

    Hi,

    You need to click on Load Entities in order to get the website.

    Hope this helps.

  • Patrick75 Profile Picture
    10 on at

    Thanks for the reply Ravi, but I get the below error when clicking on the Load items button and have no idea how to resolve it.

    pastedimage1566882451562v2.png

  • Suggested answer
    Patrick75 Profile Picture
    10 on at

    Thanks Omar, upgrading solved my problem.

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