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Dynamics 365 Community / Forums / Dynamics 365 general forum / Does a vendor need to ...
Dynamics 365 general forum

Does a vendor need to be a Microsoft Partner to support Dyamics 365?

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Posted on by colinkgl 268

Hi, thank you for answering my question.

I understand you can find our partner information in Dynamics 365 Partner settings.

Our partner is currently not a Microsoft partner for Dynamics 365.

Question:

1) Does the vendor needs to be a Microsoft partner in order to support customers. 

2) What happens if they are not a Microsoft partner for Dynamics 365?

Warm regards 

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I have the same question (0)
  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi colinkgl,

    Thanks for your post in the community. Could you share more details like your vendor support type?

    If you would like to support/do any customization on their Instance , you just need to apply for a new account with related D365 license in their tenant which doesn't need any partner relationship.

    If you want to call support from MS, you could try the following instruction:

    mbs.microsoft.com/.../CRMSupport

    Regards

    Johnny

  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    To elaborate on Johnny's response, the Silver and Gold partner certifications are there to demonstrate a minimum skillset to customers. You can choose anyone you want to help you manage your Dynamics environment, Microsoft just recommends getting a certified partner.

    Beyond that, there are a few hard limits.  If your partner is not certified, they cannot offer CSP pricing (cloud seller). This is MS's pricing that is different than their larger Enterprise Agreement pricing structure, and gives your partner the ability to provide front-line support and configure their pricing to your needs.  It's also exclusively focused on Microsoft's online offerings, largely centered around Office 365 and Dynamics 365.

    They also can't use the partner channel for support with Microsoft, they'll have to use your customer channel, and any possible additional costs that might incur.  

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi colinkgl,

    To answer your questions.

    1. No, but it is preferable.
    2. They cannot get the below benefits or the status that comes with having the competency requirement met:
      Benefits Silver Gold

      Receive a set of core benefits as part of your Microsoft Partner Network membership.
      Access Microsoft Visual Studio Enterprise with MSDN subscriptions internal-use software licenses. For additional internal-use rights benefits, please refer to the competency benefits table. 5 licenses 25 licenses
      Premium priority Microsoft Referrals placement
      Eligibility for the Online Services Advisor (OSA) Sell Incentive. Learn more about incentives.

    You can find Microsoft Dynamics 365 competency requirements for Gold and Silver membership below.

    CompetenciesTechnologies
    Cloud Business Applications competency Microsoft Dynamics 365/Enterprise/Operations/AX, SQL database
    Cloud Customer Relationship Management competency Dynamics 365/Dynamics CRM

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