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Dynamics 365 Community / Forums / Customer Service forum / Dynamics 365 V8.2 Spec...
Customer Service forum

Dynamics 365 V8.2 Specific user Incident Form Loading take time

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Posted on by Bilal Islam 80

MS Dynamics 365 On-Premises, V-8.2
2 specific users are facing an issue, when they open incident record it's take 7 to 14 secs on record opening.

Only on Incident entity user have this problem, on other entities work fine.


I have tested same role on another user, for that user it works fine.
I have updated the user UI settings and set it's recently viewed to null, but still same issue.

Any one have idea about this problem?

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  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    did you try in different browsers? try to clear the cache too.

  • Bilal Islam Profile Picture
    Bilal Islam 80 on at

    Hi Wei,

    Yes, I did.

    but it didn't work

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    what if using other machines and log in using the two specific user account?

  • Bilal Islam Profile Picture
    Bilal Islam 80 on at

    I have tested that users on different machines, but only issue in Incident entity.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    do you have any JS is running during onload event? If yes, could you try to disable it first?

  • Bilal Islam Profile Picture
    Bilal Islam 80 on at

    Hi Wei,

    Only Case entity is taking time, other entities are working fine.

    for other users work fine.

    Just only 2 users are facing this issue only on Case Entity, and they have manager role permission.

    Thanks

  • Verified answer
    Bilal Islam Profile Picture
    Bilal Islam 80 on at

    Hi Wei,

    Issue is resolved.

    Followed following steps:

    1. Cleared browser all cache and sessions. (because onload system get cached data and saved in to RecentlyViewedXml).

    2. Run query to null the RecentlyViewedXml value.

    community.dynamics.com/.../277900

    Regards

    Bilal Islam

  • Bilal Islam Profile Picture
    Bilal Islam 80 on at

    Thank you Wei

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    mark your answer as verified. it will help others in future.

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