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ReportWe're having a problem getting automatic case creation working. The scenario is as follows:
We have a queue that is linked to our service desk email address, which is an Exchange Online hosted account in the same tenant as Dynamics 365. Emails sent to the service desk account appear in the service desk queue in Dynamics 365 correctly.
However, if we add an automatic record creation and update rule to the queue emails no longer appear in the queue and we don't get cases created automatically either. We're obviously missing something here but would appreciate some pointers as to what we are doing wrong.
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