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Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

Posted on by 545
Hi there.
Need a little help with the Prepayment Invoice functionality for purchase order in Dynamics 365 for Finance and Operations
I think, I have all the configuration right:
1. Configure a Category Hierarchy for procurement
2. Define a prepayment account
    + Inventory management > Setup > Posting > Posting
    + In the Purchase Order Tab > Prepayment option > Chose a Category and Main account for the category
3. Configure a default posting profile with prepayment vendor invoice in the Account Payable parameters form (Ledger and sales tax tab)
4. Create and confirm a purchase order
5. Click the Prepayment option on the purchase orden, and enter the information for the prepayment, including a description, the value of the prepayment (100% in this case)
5. Click the Prepayment invoice option on the purchase order, but Dynamics 365, don't show the line in the Prepayment invoice with the category selected in the prepayment.
This is the Prepayment
7181.ERROR-0.jpg
This is the screenshot of the Prepayment Invoice
0257.3441.ERROR-1.jpg

So, I don't know what is missing.  Is there any other configuration or parameter that I have to activate some where?
Regards
  • Suggested answer
    RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Hi Kumar

    This was because the user change the "Default From" value of the Invoice Register form manually, maybe the first time when Dynamics prompt a message like this one (the pic is on spanish but you get the idea)

    6518.tres.jpg

    The solution is to RESET USAGE DATA of the user, or look for the specific usage data of this form and clean it. 

    Regards

  • Kumar_Sat Profile Picture
    Kumar_Sat 1,134 on at
    RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Did you find the solution? I have exactly the same issue.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Hi,

    I replicated the steps necessary to make the apply prepayment functionality accessible. Please try to go through those steps in a demo/test environment to check if everything works as expected in your system.

    Many thanks and best regards,

    Ludwig

    Step 1: Create PO and PO line

    4442.po8.png

    Step 2: Record the prepayment

    3872.6443.po2.png

    Step 3: Confirm the PO

    Step 4: Post the prepayment invoice

    3225.0523.po3.png

    6305.7331.po4.png

    Step 5: Create a vendor payment journal, settle and pay the prepayment invoice

    4578.1055.po5.png

    2476.8863.po6.png

    Step 6: Post the packing slip

    Step 7: Create the PO invoice and apply the prepayment

    1738.po7.png

    4442.po8.png

    4442.po9.png

  • RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Hi Ludwig

    The Prepayment Invoice is not settle because is note generated yet.  Actually, this is the step that I am trying to complete, the generation of the Prepayment Invoice.

    So far, the PO only have a PREPAYMENT registered, so in the "Open Prepayment" form (Screen Shot Number 1) I got a "Remaining amount invoice".

    The PO have one item (stock) and the Inventory transaction status is Ordered, not Packing Slip, because I don’t need this for the Prepayment Invoice.

    My problem is, when I click the "Prepayment Invoice", it supposed to display the invoice line with the category and amount that I pick when I registered the Prepayment, but this is no happening.

    In a CONTOSO environment the DEFAULT FROM field that you mentioned, is block when the Prepayment Invoice option is selected, but in my configuration is available to change it, what is odd.

  • RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Hi Ludwig

    The Prepayment Invoice is not settle because is note generated yet.  Actually, this is the step that I am trying to complete, the generation of the Prepayment Invoice.

    So far, the PO only have a PREPAYMENT registered, so in the "Open Prepayment" form (Screen Shot Number 1) I got a "Remaining amount invoice".

    The PO have one item (stock) and the Inventory transaction status is Ordered, not Packing Slip, because I don’t need this for the Prepayment Invoice.

    My problem is, when I click the "Prepayment Invoice", it supposed to display the invoice line with the category and amount that I pick when I registered the Prepayment, but this is no happening.

    In a CONTOSO environment the DEFAULT FROM field that you mentioned, is block when the Prepayment Invoice option is selected, but in my configuration is available to change it, what is odd.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Issue with Prepayment Invoice functionality Dynamics 365 for Finance and Operations

    Hi,

    The apply prepayment button is not active. Has the prepayment invoice already been paid and settled? If this is not the case you cannot select the prepayment.

    What about your other PO lines. Haven't some goods / services been purchased and the packing slip been posted?

    Does the PO actually contain some lines? I am asking this because the default from field shows 'ordered quantity'.

    Would be great if you could clarify.

    Best regards,

    Ludwig

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