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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Allow Disqualification...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Allow Disqualification of Leads even when required fields are not entered

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Posted on by SErf 659

Hi,

leads can be automatically created from a third party source. Sometimes this third party source doesn't populate all required fields that we normally ask for.


What is the easiest way to let people still disqualify leads without them populating all required fields?

Solutions that I currently see: 

Recreating the Disqualify Button which calls a JavaScript that WebApi.UpdateRecords the Status of the Lead.

Are there any other (simpler) solutions?

Thanks.

I have the same question (0)
  • Suggested answer
    stjohnt Profile Picture
    stjohnt 15 on at

    In my organization we categorize all leads received through a third party with a 'Lead Source' option set. This then allows us to set field requirements using business rules instead of the static field requirements.

    If you want more information for business rules, check the below link:

    docs.microsoft.com/.../create-business-rules-recommendations-apply-logic-form

  • SErf Profile Picture
    SErf 659 on at

    Hi,

    I don't see this as a solution to my issue.

    When Leads are qualified, all required fields should still be entered.

    And sometimes that information is also provided by the third party system. So just making the fields not required when the Lead is imported, doesn't solve the issue.

    Only when disqualifying the required fields should not be needed.

    I guess a solution could be:

    - Create own button

    - Disqualify Lead using Web API and refresh Form

    Any other ideas?

  • Flubb Profile Picture
    Flubb 15 on at

    Hi

    did you find a solution? Because we have the same problem. Our Sales wish to disqualify Leads faster without filling out all required fields.

  • Suggested answer
    Jacob.s17 Profile Picture
    Jacob.s17 464 on at

    Use the business rule suggestion by Trustin and combine it with other tools.

    For example you could add a new field to toggle for "disqualify" and incorporate it in Trustin's suggestion so setting the toggle to "disqualify" would be the trigger that removes the requirement to satisfy those fields. Then your users can disqualify.

    Additionally you can add a Real-Time Workflow into the mix that prevents users from taking advantage of this loophole and qualifying without data. Have a check condition that checks if toggle is set to "disqualify." If yes, then next step is "Stop Workflow" with Status of "Canceled", and then a warning message that states "You cannot qualify this record if the toggle is set to disqualify."

  • Community Member Profile Picture
    Community Member on at

    Hi SErf,

    Greetings of the day!

    There are 2 factors to consider 1. Easy to implement & 2. robustness

    Considering above 2 parameters I feel what you are doing that is best using JavaScript .

    Business Rule --> Simpler but it may not be robust for heavy work load with concurrency.

    Real Time Workflow --> This one may be second best option you can consider considering above 2 parameters.

    Thanks,

    Goloknath

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