Workflow email hyperlinks not inserting correctly

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Posted on by Community Member

Hi everyone, hope you can help.

I've created a workflow to send an email when the owner of an Opportunity is reassigned. Within the email, I am trying to add a hyperlink to the record in question.

The Hyperlink Wizard seems to work fine...

But once I click 'OK', it doesn't transfer correctly. The link text comes through, but the record URL is NULL.

I've tried some workarounds such as manually typing out the record URL. When testing the email, it just contains a dead hyperlink.

Any ideas very gratefully received! Thanks very much.

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Community Member on at

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RE: Workflow email hyperlinks not inserting correctly

Hi john,

Even i am facing the same issue. I have already posted this issue in the community.

community.dynamics.com/.../290376

But still am facing the issue.

Thanks & Regards

Karthik v
Johnny Gong 6,482 on at

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RE: Workflow email hyperlinks not inserting correctly

Hi ELR,

About inserting a Hyperlink in a workflow-generated email, I consider you could refer to the following similar case and post.

community.dynamics.com/.../183910

dynamicsofdynamicscrm.com/.../quick-tip-add-record-hyperlink-with-text-in-send-email-via-workflow-in-dynamics-crm

Hope it would help,

Regards

Johnnyg