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Automatic email tracking

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Posted on by 249

If an incoming email is automatically tracked, should any replies to that email also be automatically tracked? I am not seeing this behaviour. 

I've also noticed there is a setting in the new admin center 'Allow auto-tracking on outgoing email' however it is disabled. The documentation on https://docs.microsoft.com/en-us/power-platform/admin/settings-email-tracking says content coming soon. Does anyone know what this is/how this will work? 

  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at
    RE: Automatic email tracking

    If users are using Outlook and Dynamics 365 app, then need to track email which send from Outlook first time.. then i think it will be automatically tracked all other conversations in that email chain.

  • Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Automatic email tracking

    It is logical because If CRM track all emails of outlook then there is lot of junk in system.

  • pawin Profile Picture
    pawin 249 on at
    RE: Automatic email tracking

    Yes, but it is unrealistic to expect people to use the CRM email client instead of Outlook.

  • Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Automatic email tracking

    If an email send from CRM then It will be tracked.Even it is incoming or outgoing.

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