Email notification for Case

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Posted on by S Nadeem

I have a scenario for Dynamics CRM On-premise as follows: On the case entity, the maximum time allowed for case resolution is 48 hours, the first warning email should go out after 24 hours of case creation. If the case is not resolved within 48 hours a escalation email should go to user's manager. How can this be implemented?

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Leah Ju Microsoft Employee on at

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Email notification for Case

Hi Partner,

Maybe you can create one workflow to send email automatically.

--Setup a Microsoft Dynamics 365 Workflow Timeout Condition

https://community.dynamics.com/blogs/post/?postid=52e5a8ea-387c-4f87-9c30-9b81b51056e6

https://carldesouza.com/workflow-wait-conditions-dynamics-365/
I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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