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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email notification for...
Customer experience | Sales, Customer Insights,...
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Email notification for Case

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Posted on by S Nadeem 15
I have a scenario for Dynamics CRM On-premise as follows: On the case entity, the maximum time allowed for case resolution is 48 hours, the first warning email should go out after 24 hours of case creation. If the case is not resolved within 48 hours a escalation email should go to user's manager. How can this be implemented?
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Email notification for Case
    Hi Partner,
    Maybe you can create one workflow to send email automatically.
    --Setup a Microsoft Dynamics 365 Workflow Timeout Condition
    https://carldesouza.com/workflow-wait-conditions-dynamics-365/
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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