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Service | Customer Service, Contact Center, Fie...
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Dynamics 365 Guides step expected time of completion tracking by item main source and by customer

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Posted on by 145

Is there a way to easily identify the expected time of step (task) of completion tracking by item main source (e.g. fixed asset equipment) and by customer?

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  • FranciscoO Profile Picture
    145 on at

    And/or by production item quality inspection and testing.

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    DavePinch Profile Picture
    Microsoft Employee on at

    Hi FranciscoO,

    This is not directly supported but you could build a custom report. Operator session data is recorded in the Guide Session table. If you can map your guides to assets or customers, you could use that table as a basis for building a custom report.

    Overview of analyzing and integrating Dynamics 365 Guides usage data - Dynamics 365 Mixed Reality | Microsoft Docs

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