Hi,
What I want to accomplish:
1.) Have emails convert to cases and be put into a specific queue automatically
2.) Have cases unassigned once they arrive in the queue so users can pick the case themselves
I have a queue set up and it's linked to the relevant mailbox. The mailbox is active. I'm able to get cases generated automatically when sending an email, but it makes me the owner of each case (not ideal).
Here's what I've done so far:
There is a red error message at the top of the screen of the 2nd screen show. I'm not sure what it's referring too or how to fix it.
Thank you!
